Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. 30/1. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. However this tech would cost a one off charge of. My date for the service to start is December 24th. No confirmation received so just rang now and there is no record of the appointment. I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. As the walls were recently painted,. That's what I go by anyway. QuickStart, set up and connections. How do I book an engineer. 15 if we don’t turn up on the promised day of an. Check the condition of your phones. 2. I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Kids were. Anot. A virgin media engineer made a mess of my wall during installation. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. When I switch it on, it is stuck on 'starting up'. Repairs and servicing of Virgin Media equipment come at no extra cost. When I tried to call customer services they were useless. Virgin Media will charge you £10. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Fault occurred over a week ago, logged it with BTGS immediately. Welcome to the forum. You’ll then be able to use your same old phone to make. Community. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. he refused to give me his second name and by. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Sorry to hear your phoneline is not working. 3 weeks ago. . FYI that I do not work for NOW, just a NOW customer trying to help. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. To be clear, this part-block is only in place for customers who haven't got an appointment in place. These are mainly if we need to complete work or tasks before your appointment. The engineer was meant to come between 8am and 1pm, but has not arrived yet. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. Account - Mobile. on 04-10-2022 17:39. 1 Kudo. We would like to show you a description here but the site won’t allow us. Re: Engineer appointment is too far. Options. 18/10/07 - 13:56 #4. No texts have arrived, I did check on my third attempt that they had my mobile number correct. 1 REPLY. All field engineer apprentices work towards a Level 2. I have tried to call and I cant get past contract number as I dont have one yet. Yes the situation is a bit messy and confused. Post a photo of the outside omnibox to allow VM to assess the damage. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. Virgin do not supply consumer services over the Openreach network. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. Browse Virgin Media Virgin Media Community. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Options. A further five days will be needed to connect your broadband. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. I was told that the engineer will visit between 8AM-1PM. Check out the do's and don'ts, in our Community FAQs. 15 if we don’t turn up on the promised day of an. matt. Looks like lots of other people had the same problem. Needless to say, the service was still out 24 hrs later. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. If they give you any grief, tell them to cancel it (You. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. Thanks for coming back to via private message to confirm your information. Options. 03-12-2022 22:36 - edited 03-12-2022 22:36. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). 83 per day if we don’t install your services on the promised day until installation’s completed. I have talked to about 10 different people on the phone and on the chat. She told me they had but offered no apology for their lateness. No show. I was skeptical about the cables coming from the box. This was for apparently a wire that the engineer advised to buy due to them being limited on the amount of wire they can supply, over 4 years ago. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Monday to Friday 9am to 6pm and see if you can get. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. Networking and WiFi. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. • Check the connection is tightly connected, it will make a 'click' noise. A complaint is in place, it will not be closed until compensation is settled. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. We’ve just moved into our house and it already had a Virgin media connection. Security matters. Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me. Can you let me know how to book an engineer p. They will just waste your time. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. He advised the home phone be left connected to the Hub. . Click on. 22. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Arranged to work from home with my. We would like to show you a description here but the site won’t allow us. Poor Internet since installation. a month ago. Hi Thanks for joining me on PM. Why is everything self help? When self help doesn't work and status is bad. Gaming Support. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I quickly turned it down because I did not want to take such a significant pay cut. Turn on and start the hub. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. Scroll down to “Network” and press the “OK” button. - Between 17:10-18:30 - 16x disconnects. Speed17 votes, 13 comments. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. on 01-06-2022 14:17. I have been charged £25 for a call out fee! This was due to intermittent connection of devices. Copy the text in the Direct Link box, beware, there may be more text than you can see. Posted November 12, 2012. Cable installation. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. Bear in mind that any other provider will also be at the mercy of third-party engineers, with the exception of Virgin Media. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. These prices are for new customers only. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. 22 along with broadband and TV. Absolute joke of a company. This follows on from an appointment made for last week. Lolobee96. jpeg1. Change or cancel a technician appointment. It’s happened to a few people. Openreach engineer has twice failed to turn up - considering cancelling my contract. Luke showing test-ipv6. Community FAQ Sign in. Ok so nearly two months further on. TV. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. m. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. i have tried all the online fixes to no avail. If there is no record there is no proof and he can not send an engineer. Re: Landline switch to digital - engineer appointment. Test your wireless connection. Great-value deals on unlimited broadband. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. Turn on your TV and get connected. Speed. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have turned up. QuickStart, set up and connections. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Plug the cables into the hub. Then he had to ring up Virgin three times to try and. Engineer not turned up. Updated on 25/08/23 by Abby_OVO. Still no option to book an Engineer. How do I get in touch with - 5174587. on 16-10-2022 19:44. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. QuickStart, set up and connections. unless you've spent the best part of a week trying. 15 per missed appointment: Delays with the start of a. Networking and WiFi. I keep being told to go through my virgin app - 5172253. Next door but one had his full installation. In response to Anonymous User's comment. build flat I needed Vodafone to send an engineer out. The new fibre phone line is designed to work with the same phones as the old copper line. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. You can also view this in the My VM app . Options. Hello kaneledis. The engineer was booked. He didnt even bother trying, just wanted to go home. I received a booking for an engineer after going through the on line checking process. Engineer not turned up. also modem has reset itself a couple of times . A further five days will be needed to connect your broadband. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. 83 per day if we don’t install your services on the promised day until installation’s completed. Just to update the thread, the engineer visit has been booked in. I called again and was told an engineer was needed but the first available. However they may charge a £25 fee if the kit is not in need of replacement. on 24-01-2022 21:07. All clueless. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. 99 for a new landline, but it’s free if you already have one. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. I called Plusnet helpline and they said they couldn't contact the engineer either. Their service has stopped working and it is not fully fixed after two full working days. [Deleted User] Posts: 2,879. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. It ended with an engineer visit and repair. Meanwhile, worth a check for any “known network faults - try in 2 places. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. TV. £9. That is the date you start the compensation clock from. Re: No internet after engineer visit. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: Engineer keeps not showing up. . I would recommend keeping the conversation to one channel so as not to confuse things. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. After the usual resets etc the system recommended an engineer visit which it booked for 1. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. No Internet after engineer cam to fix intermittent issue 😒. TV on the go. If you can check th. 17-08-2022 15:17 - edited 17-08-2022 15:37. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. There are 10 types of people: those who understand. To view this please sign in to My Virgin Media here: My VM. Cable installation. Up to speed. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Virgin TV 360. 33 a day and you’ve been paid £830. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. No confirmation received so just rang now and there is no record of the appointment. Also tried reconnecting the landline back in to the. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. OK, so, last night, internet went down, hub flashing green light, no internet. You can wait on this forum for a VM staff member to respond - which may take a couple of days. The box should reboot, the power button will turn blue, and it should reset and boot up normally. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. tvtimes Posts: 9,276. build flat I needed Vodafone to send an engineer out. Dan1983. Whilst this isn't ideal, it does happen on occ. My line is down again, my attempt to connect to Hub has failed. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Monday afternoon between 12-4pm-. Community; Volt. Jowa21. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. QuickStart, set up and connections. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. Check back here at any time for updates. 10. QAM on Upstream should all be 64. According to the automatic compensation rules I should be entitled to. 08-02-2023 01:51 PM. Engineer came yesterday to - 5316582. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. @Anonymous User. > Network. Automatic compensation under Ofcom rules is £9. If everything is correct, click Confirm. on 25-11-2022 16:07. Options. tvtimes Posts: 9,276. You may need to use the. on 05-01-2023 15:51. I've been trying to organise an engineer visit for several months now due to various issues with my equipment. on 28-11-2022 20:27. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. I have looked at the video on line about setting up the Hub. on 09-02-2023 18:55. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. No, should bi in an omnibus. Had you chosen to persevere then you would have also been entitled to £5. Hey, Did anyone else get Virgin Media turn up at your. 1 REPLY. Switched to Sky and they've been fine. Sorry to hear you are having issues setting up the Quickstart kit. I was due to be installed today and the engineer has not turned up. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. Account - Cable. Here’s how much we’ll credit you for the following service issues: £9. The subsequent investigation into Williams. in/myVM - where you can amend/cancel if needed. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. £29. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. At a PayPoint or Post Office. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I will pop you over a private message - as I need to confirm some details. Just wait here a day or two for a VM Mod to pick this up and arrange with you. Jowa21. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. . Broadband Fibre broadband & phone. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. Over 12 months from my order. there is no live chat. on 25-08-2023 00:41. Calling up they say they can't tell us when they'll arrive and to make an account online. Forum Member. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. All our contact methods can be found here - Regarding the phoneline itself - is. A repull of the cable will be at the discretion of the technician. I was having a long running issue with my broadband intermittently disconnecting (in the end it turned out to be a wider VM issue) - I booked the engineer to come and waited in for them and they never arrived. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. 29/06/07 - 15:54 #1. We would like to show you a description here but the site won’t allow us. I have been having issues with Virgin Media broadband for 2 weeks now. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. 1 ACCEPTED SOLUTION. Your instructions are hopeless. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Engineer no show. At the same time my Virgin fibre broadband stopped working. I believe it is a deliberate strategy by VM. build flat I needed Vodafone to send an engineer out. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. 00 pm. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. Restart your equipment. Options. My Virgin Media broadband is to terminate tomorrow so I w. 10. Due to a misunderstanding I had my services suspended due to a bounced payment. Go to solution. We had internet problems over the weekend. If you ever need to speak to us urgently or by phone you can call us on 📞 0345 454 1111 or 150 from a VM landline. I…In response to rolandjp. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. So we tried getting virgin last year but the track was broken by the water board…. Wednesday it was still not working, after 50 minutes on hold to Now they discove. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Community; Volt. I called Virgin as soon as I noticed the issue and. 1 ACCEPTED SOLUTION. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. There will be a £25 charge for this. I tried to text and explained I couldn't get. on 04-09-2022 17:19. V6. Browse Virgin Media Virgin Media. I hope this helps you. Next.